It'll tell you when there's a new version.
No more guessing if you're behind — pop into Settings and you'll see a banner if there's something newer, with a link to see what changed. Only admins see it, so it's not nagging your whole team.
Automatic backups, finally.
You could always download a backup manually, but now you can set it and forget it - daily, weekly, or monthly, your call.
Set how many old backups to keep, decide if you want your file attachments backed up too, and there's a "run it right now" button if you just want to see it work. One cron job and you're covered.
Merge duplicate tickets.
Somebody submits the same issue twice (it happens), now you can merge one into the other instead of just closing it and losing the thread. The old ticket gets marked done and links over to the one you kept — nothing gets deleted, nothing gets buried in a giant merged timeline, it's just linked so you can find it later if you need to.
Filter your custom reports by location.
If you've got multiple offices, you can now pull a report scoped to just one of them instead of digging through everything.
Faster data entry in the directory.
Typing in someone's manager now autocompletes just like it does when you're filling out a new ticket — type a couple letters, pick the person, done.
How to get
If you purchased this from Gumroad, you can visit revisit your downloads to get the latest version.
That's it for this one. Onward to v2.0 stuff.